How do I choose a plan that's right for me?
We have several plans to choose from and the plan that is right for you depends on some variables such as how frequently you plan on using your phone and where you plan on using your phone. There are also some other options you can add to your calling plan if you plan on using your phone to send text or picture messages, download music, or connect to your computer. We will work with you to help you select the best plan to meet all your needs.
How do I choose the right phone for me?
We have all the latest Verizon Wireless phones that are currently available and the phone that is right for you depends on what you want to use your new phone for. Do you just want to make and receive calls? Do you want to take pictures or listen to music? Stop by our Saint Michael location and let one of our Verizon Wireless Experts help you in selecting the phone that is right for you.
How do I know how many minutes I have left at any given time during the month?
From your phone dial # + MIN (646) + Send and a free text message will be sent to your phone telling you your estimated minutes used since your last billing period. You also will have the option to have your total Family SharePlan minute usage sent to your phone in a second free text message if you want to see how many minutes have been used in your Family SharePlan since your last billing period. You also have the option to log onto your account online to view your usage throughout your billing period.
Can I have more than one phone on the same plan?
Yes - Verizon Wireless?s Nationwide Family SharePlans allow you to have a total of 5 separate lines on your account that will share the minutes on the calling plan.
What does it mean to be roaming or on an extended network?
If you see ?Roaming? on your phone, you are using another carriers tower other than Verizon Wireless and you could incur roaming charges on your next bill. If you see ?Extended Network? on your phone, you are using another carriers tower other than Verizon Wireless but you will not incur roaming charges as Verizon Wireless has agreements with the other carrier. In an Extended Network area some of your features may not work (such as receiving voice mail notifications or text messages) until you get back in a Verizon Wireless network.
With Verizon Wireless?s Nationwide calling plans there is NO ROAMING wherever you travel in the United States ? so you do not need to worry about incurring unwanted roaming charges.
With the exception of my basic plan charges, what other fees may I see on my monthly bill?
Other than your basic plan charges, you will see certain taxes, surcharges and assessments. Verizon Wireless is required by law to charge you certain taxes, surcharges and assessments as mandated by the FCC, Federal, State, or local authorities. You could also see overage charges if you go over your allotted plans anytime minutes.
Some other charges that people may see on their bills are if you used your phone to send/receive text or picture messages. If you do not have a text or picture messaging package on your account you pay for these on a pay-as-you-go basis.
If you have any questions regarding something that is on your bill, please bring into our Saint Michael location and we will work with you to help you understand your bill.
What do I do if my phone stops working?
There could be several reasons on why your phone may have stopped working. If your phone stops working, give us a call or stop by one of our convenient locations and we will help diagnose why your phone is not working and assist you in getting up and running as soon as possible.
Can I ever change my plan?
Yes - You have the option to change any qualifying calling plan or airtime promotion at any time. You won't pay any additional fees to change to any qualifying calling plan or airtime promotion. Some calling plans require specific equipment. If you need to change your calling plan, stop by a BB Wireless location and we will assist you in changing your plan.
Can I connect my phone to my computer?
Yes - There are several phones that allow you to connect or ?tether? your phone to your computer via a data cable. This will allow you to use your phone as a modem to connect to the Internet. This would allow you to connect to the Internet while you are on the go and in one of Verizon Wireless?s National Enhanced Service Areas. You will need to purchase some additional software and a cable to connect to your computer. You may also need to add some additional data features to your basic calling plan in order to connect your phone to your computer.
What accessories do I really need?
There are several accessories that are available for your phone. Some of our more popular accessories include car chargers, carrying cases and headsets. We carry a wide variety of accessories for your phone. Stop by our Saint Michael location for any of your accessory needs. If we do not have what you are looking for we can probably get it for you.
|